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Application Support Engineer (m/f/d)


Job description


Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.

We are expanding our teams in Mexico City and Ho Chi Minh City. Just choose your favorite Zoi city! Travel between our locations is possible.


  • Provide technical support regarding existing IT applications
  • Maintenance and active participation in the optimization of application through close cooperation with software development team and customer
  • You are working across multiple applications in a D2C e-commerce environment
  • Independent discussion, analysis and evaluation of error reports and service requests
  • Logging of the type of fault including documentation of troubleshooting
  • Ongoing assurance of software quality standard


  • min. 2-3 years of experience in the IT industry 
  • Good understanding of tech stack: HTML, CSS, JavaScript or .NET technologies is nice to have 
  • Ideally experienced with one or more applications such as TYPO3 (CMS), online shop system, Adobe Analytics & Adobe Campaign or Bazaarvoice (product ratings & reviews)
  • Understanding of the ITIL principles (certification would be an advantage)
  • min. 1 year of experience in the field of software development and testing
  • As a team player, you take a responsible and solutions-oriented approach to problems
  • A strong analytical mind, as well as dedication and initiative, characterise you in project teams, you quickly find your footing because you are well organised and appreciate interdisciplinary work
  • Fluent communication skills in English, written and spoken

Everything is relative. Not only Einstein knew that. Do you want to get to know us and convince us of your abilities even if you don't meet all the requirements? Sure thing! We’re curious

Job requirements

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

  • GOOD WORK SHOULD BE REWARDED - which is why we offer various bonus models at our company
  • TIME IS WISDOM - 20 % of your working time is available for experimenting and education

  • SKILL YOURSELF UP - Zoi can only be as good as you are. That’s why we value constant training and development

  • BE FREE - thanks to our absolutely flexible working hours and work remotely from any of our locations
  • DEVELOP YOURSELF - with our individual certification and training plan
  • FAMILY COMES FIRST - rely on our financial support for childcare
  • REFUEL - at our regular free Friday lunch

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.