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Jira & Confluence Administrator

HybridMexico, Vietnam

Job description


Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.
We are looking for support at our international location in Ho Chi Minh City and Mexico City. Just choose your favorite city. Travel between our locations is possible.


As a JIRA & Confluence Administrator, you will be responsible for configuring, maintaining, and optimizing JIRA/Confluence to support our customers' development and business teams. You will work closely with cross-functional teams to ensure the smooth operation of Atlassian products and 3rd-Party Add-ons as well as their integration with other tools. If you have a deep understanding of JIRA/Confluence and agile methodologies, and you're ready to take on a challenging role, we want to hear from you.

  • Use your skills to creatively configure and customize JIRA to meet the unique needs of our enterprise customers.

  • Maintain and administer JIRA projects, workflows, Confluence spaces and user permissions, ensuring a seamless user experience.

  • Provide expert support and troubleshoot issues related to Atlassian products and add-ons, collaborating with the development team to deliver cutting-edge solutions.

  • Collaborate with development teams to understand their requirements and implement JIRA solutions

  • Optimize the performance of JIRA and integrate it with other tools like Confluence and Bitbucket for enhanced collaboration and documentation.

  • Stay up to date with best practices and industry trends in JIRA administration, agile methodologies, and Confluence, and apply your knowledge to continuously improve.

  • Create engaging documentation and training materials for JIRA and Confluence users.

  • Gather feedback from stakeholders and continuously improve JIRA and Confluence.


  • Bachelor's degree in a relevant field or equivalent work experience.

  • 2+ years of experience as a JIRA Administrator.

  • Strong knowledge of JIRA, including configuration and customization.

  • Experience in setting up and managing JIRA projects, workflows, and permissions and integrating them with other tools like Confluence and Bitbucket.

  • Familiarity with agile methodologies and software development processes, as well as ITIL base knowledge

  • Proficiency in troubleshooting and problem-solving related to Atlassian products and 3rd-party add-ons.

  • Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced and dynamic environment.

  • Atlassian Certified Confluence Administrator (ACP-CA), Atlassian Certified JIRA Administrator (ACP-JA) or ACP-100 Jira Administration for Data Center certification are a big plus

Job requirements

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

  • GOOD WORK SHOULD BE REWARDED - which is why we offer various bonus models at our company
  • TIME IS WISDOM - 20 % of your working time is available for experimenting and education

  • SKILL YOURSELF UP - Zoi can only be as good as you are. That’s why we value constant training and development

  • BE FREE - thanks to our absolutely flexible working hours and work remotely from any of our locations
  • DEVELOP YOURSELF - with our individual certification and training plan
  • FAMILY COMES FIRST - rely on our financial support for childcare
  • REFUEL - at our regular free Friday lunch

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.