SAP Basis Analyst – 1st Level Support (m/f/d)

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.

We are expanding our European teams in Guadalajara, Mexico City and Ho Chi Minh City. Just choose your favorite Zoi city! Travel between our locations is possible.

WHAT YOU DO

As our 1st Level Support for SAP Managed Services, you are the heartbeat of our SAP Basis operations. You ensure our clients' core systems remain stable and performant. Your mission includes:

• Frontline SAP Monitoring: React swiftly to alerts from SAP Solution Manager, CloudWatch, Nagios, and Zabbix to maintain system health.

• Rapid Triage: Act as the first point of contact for client calls, performing initial diagnosis and documentation within Jira to keep our workflows lean.

• SAP Basis Troubleshooting: Execute initial technical resolutions using existing runbooks—from checking work processes to managing print spools and background jobs.

• Smart Escalation: Identify complex SAP Basis or infrastructure issues that require deeper analysis and transition them seamlessly to our 2nd Level specialists.

• Client Stewardship: Maintain a transparent digital journey by updating clients on incident status and ensuring successful resolution.

WHO YOU ARE

• SAP Enthusiast: You possess a foundational understanding of SAP technologies and are eager to grow in the SAP Basis domain.

• Cloud-Aware: You understand the intersection of SAP and Cloud Native environments (AWS, GCP, or Azure).

• Methodical Techie: You are comfortable working with monitoring and ticketing tools like Jira, Nagios, and Zabbix.

• Detail-Oriented: You take pride in following technical documentation and runbooks to provide high-quality "Real Value" to our customers.

• You are a good communicator and can speak advanced English, plus you are fluent in either Spanish (Mexico) or Vietnamese (Ho Chi Minh City)

WHY ZOI?

• TIME IS WISDOM: 20% of your working time is available for experimenting and education to grow.

• SKILL YOURSELF UP: Benefit from an individual certification and training plan—we value your development.

• FREE LIKE A BIRD: Absolutely flexible working hours and the ability to work from any of our global locations.

• FAMILY FIRST: We offer co-payment for childcare and extra flexible hours for parents.

• FUEL FOR SUPERHEROES: We meet once a week (Friday) in the office for a free lunch