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CRM Release Expert (m/f/d)

  • Hybrid
  • Vietnam

Job description

YOUR BRILLIANT FUTURE IN TECH IS NOW 

Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.

We are expanding our team in Ho Chi Minh City.

WHAT YOU DO

  • Optimize global CRM processes and define solution concepts as user stories (Atlassian JIRA). Focus on one Microsoft Dynamics 365 module, i.e. Sales, Field Service or Customer Service/Sales force/ other comparable CRM systems to become a process specialist.

  • Involvement in reviewing new business requirements from the global user community (41 country organizations).

  • Formulate functional user stories in Atlassian Jira and hand them over to solution architects for technical specification. You are in close exchange with the IT solution architects and developers and jointly develop the best solution approach.

  • Analysis of reported system bugs as 3rd level support. Preparing user stories for bug fixes.

  • Presentation in sprint refinement meetings and explanation of the requirement to developers.

  • Prioritization of daily tasks in coordination with the release manager - adherence to the agreed roadmap.

  • Prior to productive deployment, testing and approval for final release.

  • Documentation of new solutions and functions for the user community in release notes.

  • If necessary presentation of more complex adjustments in community calls / training sessions.

WHO YOU ARE

  • A degree (e.g. in business administration, industrial engineering or business informatics) or comparable training (e.g. IT Systems).

  • Relevant professional experience in customer relationship management and the system-side mapping of processes.

  • Experience in sales and marketing / service / customer service and the associated processes.

  • Ideally initial experience with agile project management methods (e.g. Scrum).

  • Good knowledge of Microsoft Dynamics 365/Sales force/ other comparable CRM systems and the specification of system requirements (user stories, e.g. in Atlassian Jira).

  • Very good knowledge of English, as well as the ability to formulate abstract content precisely in writing.

  • Detail orientation combined with high analytical skills, IT affinity as well as customer and service orientation round off your profile.


Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

  • GOOD WORK SHOULD BE REWARDED, which is why we offer various bonus models at our company

  • TIME IS WISDOM, 20 % of your working time is available for experimenting and education

  • SKILL YOURSELF UP,  Zoi can only be as good as you are. That’s why we value constant training and development

  • BE FREE thanks to our absolutely flexible working hours and work remotely from any of our locations

  • DEVELOP YOURSELF with our individual certification and training plan

  • FAMILY COMES FIRST, rely on our financial support for childcare

  • REFUEL at our regular free Friday lunch

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.

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